Terms and Conditions

Terms & Conditions

STAAR LABS INC. Terms of Use

I. Introduction

Welcome to STAAR LABS INC. This Terms of Use Agreement ("Agreement") dictates the relationship between STAAR LABS INC., its subsidiaries, and affiliated entities (collectively, "STAAR LABS INC." or "we") and every user ("you"). By navigating our website or utilising our services, you are bound by this Agreement. If you disagree with any part of this Agreement, please refrain from using our website and services. We may occasionally modify this Agreement, and any changes will be updated on our site. Continued use post-update indicates your agreement with these changes.

II. Not Healthcare Advice

STAAR LABS INC. is committed to ensuring accurate product information but does not provide medical guidance or diagnosis. All product details, services, and related content, whether directly on our website or through third-party links, are purely informational. Consult with a healthcare professional before making health decisions. The products ULTRABRN, SLM+, HCG for Men, EG3G, and Omega have not been evaluated by the U.S. Food and Drug Administration. These products are not meant to diagnose, treat, or cure any disease. The content on our website is not an alternative to professional health advice. Always consult a healthcare expert before starting a new diet, fitness regime, or supplementation. STAAR LABS INC. employees may share their product experiences; however, these are their personal views and not official claims of STAAR LABS INC.

III. Purchases

Our Purchase Policy, an integral part of this Agreement, governs purchases made on our platform. By providing payment details, you agree to abide by our Purchase Policy.

IV. Privacy

Your interaction with our website is also subject to our Privacy Policy. By accessing our services, you consent to the terms laid out in our Privacy Policy, highlighting how we use
and protect your personal information.

V. Copyright and Intellectual Property

All content on STAAR LABS INC.'s website, including design, graphics, text, sounds, images, software, and other files (referred to as "Materials"), are the intellectual property of STAAR LABS INC. U.S. and international copyright and intellectual property laws protect these Materials. Unauthorized use or duplication of these Materials is strictly prohibited. STAAR LABS INC. permits personal, non-commercial use of the Materials, provided all copyright and proprietary notices remain intact. Trademarks, service marks, and logos ("Marks") on our website, including STAAR LABS INC., ULTRABRN, SLM+, HCG for Men, EG3G, and OMEGA, are exclusively owned by STAAR LABS INC. Unauthorized use of these Marks is strictly prohibited.

VI. External Links and Third-Party Websites

Our website may contain links to third-party sites for your convenience. STAAR LABS INC. does not endorse or assume responsibility for the content or services of these external sites. We recommend users exercise caution and read the terms and conditions of any third-party websites before using them.

VII. Website Use and Termination

To use specific features, such as purchasing on STAAR LABS INC.'s website, you might be required to create an account. Users must provide accurate, current, and complete information during registration and maintain its accuracy. STAAR LABS INC. reserves the right to suspend or terminate accounts with inaccurate or outdated information. Users are responsible for safeguarding their login credentials. Any unauthorized use should be immediately reported to STAAR LABS INC.

Using our website implies adherence to lawful purposes. Posting or transmitting unlawful, harmful, or offensive content is strictly prohibited. Any violation may result in immediate termination of access to our website.

VIII. Jurisdiction and Compliance

Materials and products on STAAR LABS INC. 's website are suitable for use within the U.S. International users must ensure that accessing our website and its content complies with local laws.

IX. Termination of Agreement

This Agreement remains in effect unless terminated by either party. Users can terminate by discontinuing the website's use. STAAR LABS INC. may terminate or suspend user access for any Agreement violation. Post-termination, users must delete or destroy all downloaded Materials. STAAR LABS INC. reserves the right to modify or discontinue its website.

Sections IV, VI, X, and XII will remain applicable after this Agreement's termination.

IX. User Contributions and Behavior

On certain sections of the STAAR LABS platforms, users may post content ("User Contributions"). Note that these platforms are designed for mature audiences. Users under 13 should refrain from submitting any User Contributions.

You're accountable for your User Contributions, whether shared publicly or sent privately to STAAR LABS or another user. STAAR LABS aims to provide a secure environment but cannot ensure that others won't misuse shared User Contributions. Confidential or private content should be withheld from these platforms.

By sharing any User Contribution on the platform, you grant STAAR LABS an unrestricted, permanent, royalty-free, and fully transferable license to utilize, alter, combine, distribute,
display, and even create derivative works from such content globally. This includes any intellectual property rights associated with your User Contributions.

You guarantee that:

* You possess or have obtained the necessary permissions for your User Contributions.

* Your User Contributions don't infringe on any individual's rights, including privacy, intellectual property, or contractual rights.

You agree to cover any charges, fees, or payments due to rights infringements of your User Contributions.

STAAR LABS may keep User Contributions as necessary and disclose them if mandated by law or in good faith for legal compliance, agreement enforcement, or public safety protection.

Using the STAAR LABS platforms, you might encounter User Contributions from others that might be offensive. STAAR LABS does not oversee all User Contributions and isn't responsible for their content or accuracy.

You commit to:

* Not sharing content that is illegal, harmful, abusive, or offensive.

* Protecting minors.

* Not impersonating or misrepresenting affiliations.

* Not sharing any unauthorized, misleading, or harmful content.

* Respecting the intellectual property rights of others.

Violators may face account termination. You are responsible for interactions with other users. STAAR LABS may monitor these interactions but isn't obliged to intervene in disputes.

X. Jurisdiction; Arbitration & Class Action Waiver

Adhere to this section carefully.

Federal Arbitration Act and related federal regulations govern this section.

Disagreements or claims related to your use of STAAR LABS platforms or services will be resolved via arbitration, not in court. Both parties waive rights to class, consolidated, or representative actions.

To initiate arbitration against STAAR LABS, send a claim description to STAAR LABS' designated agent.

The American Arbitration Association (AAA) will oversee the arbitration following its guidelines at www.adr.org. AAA rules will determine arbitration costs. STAAR LABS covers attorney fees only in cases of baseless claims.

All parties confirm that any dispute resolution will be individual-based. You waive rights to class actions. Arbitration awards are legally binding and can be enforced in any court with jurisdiction.

Claims regarding intellectual property rights misuse can be pursued in court, waiving any right to a jury trial.

XI. Validity and Understanding

Should any clause of this Agreement be found invalid or unenforceable, the rest remains intact and enforceable. The term "including" in this Agreement implies "without limitation."

XII. Sole Agreement

This Agreement stands as the singular pact between STAAR LABS and every user of the platforms, overriding any prior commitments, understandings, or agreements, be they oral or written, regarding this subject.

XIII. Other Provisions

Any lack of insistence by STAAR LABS Parties on strict compliance with this Agreement does not equate to a waiver of any clause. It doesn't limit the party's right to demand strict compliance in the future, either.

XIV. Respect for Intellectual Property

STAAR LABS values the intellectual property rights of others and expects its platform users to do the same. If you suspect any infringement of your intellectual property, please relay the following details to STAAR LABS’ Copyright Agent, as outlined under the Digital Millennium Copyright Act, 17 U.S.C. § 512(c)(2):

Actual signature of the authorized person acting on behalf of the copyright holder;
Details of the copyrighted material you believe has been infringed;
Location of the potentially infringing material on the Service;
Your contact details: address, phone number, and email;
A statement expressing your belief that the usage of the material wasn't authorized by the copyright owner, its agent, or the law;
A sworn statement confirming the accuracy of the provided information and affirming you are either the copyright holder or authorized to represent them.

Copyright Representative:
STAAR LABS
5450 HWY 153, STE 126 #1091 Chattanooga, TN 37343
Attention: Copyright Representative
info@staarlabs.com

XV. Reach Out to Us

For any inquiries or feedback concerning this Agreement or to report any violations, feel free to connect with us. We're committed to resolving any concerns promptly.

Privacy Policy for STAAR LABS INC

Introduction

Ensuring the privacy and security of your data is paramount at STAAR LABS INC. This Privacy Policy offers comprehensive details about the data we collect and its utilization when you engage with STAAR LABS INC through various touchpoints.

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1. What Personal Information Do We Collect and Why?

Depending on your interaction with StaarLabs INC, we may gather specific personal data to enhance your experience. Such data aids us in delivering tailored services, updates, and promotions. The information we might collect includes:

- Contact Details: Name, email, postal address, and phone number.

- Account Credentials: Passwords and other login details.

- Payment Details: Credit card or bank details.

- Location Data: Derived from IP address or precise geolocation (with consent).

- Social Media Data: Content from our official social media platforms.

- Demographics: Birth date, preferences, and other relevant data.

- Employment Data: Résumé, employment background, and related details.

Automated Data Collection

Upon engagement with our services, specific data is automatically obtained through cookies, web server logs, and other means. This includes device IP addresses, browsing patterns, and other related data.

Targeted Advertising

StaarLabs INC might collaborate with third-party networks to display customised ads. These networks use collected data, like IP addresses and device types, to tailor these advertisements.

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2. How Do We Use The Information?

StaarLabs INC leverages your data to:

- Fulfill orders and update you on order statuses.

- Manage and maintain your StaarLabs account.

- Provide support and address queries.

- Inform you about our latest products, services, and offers.

- Conduct market research and improve our offerings.

- Ensure the safety of our services and prevent misuse.

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3. Who Do We Share Your Information With?

Your trust is invaluable; StaarLabs INC doesn't sell your personal information. However, for operational purposes, data might be shared with trusted partners under strict confidentiality.

Rights and Choices

You can access, modify, or erase your data with StaarLabs INC.

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4. How Do We Safeguard Your Data?

At StaarLabs INC, advanced security measures are in place to guard your data against unauthorised access or alteration.

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5. Additional Important Privacy Details

- Other Online Services and Features: This policy applies solely to data collected by StaarLabs INC.

- Protection of Minors: We don't knowingly gather data from individuals under 18.

- International Data Transfers: Your data might be transferred to, stored, or processed in
other countries.

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6. Reaching Out To StaarLabs INC

For privacy-related inquiries, email [info@staarlabs.com](mailto:info@staarlabs.com).

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7. Revisions to Our Privacy Policy

StaarLabs INC might update this policy periodically. All changes will be published here, with the date of the latest update indicated.

STAAR LABS INC Shipping & Returns Policy

Shipping Policy

1. Order Processing:

Orders placed before 12 PM (EST) on business days are processed on the same day.

Orders made after 12 PM (EST) or during holidays/weekends will be processed on the next
business day.

2. Shipping Methods & Delivery Times:

- Standard Shipping: 3-5 business days.

- Expedited Shipping: 2-3 business days. Additional charges apply.

- Overnight Shipping: Orders placed by 2 PM (EST) will be delivered the next business day. Additional charges apply.

3. Shipping Costs:

Shipping fees vary based on the selected shipping method and the weight of the order.

Accurate costs will be provided at checkout.

4. International Shipping:

Unfortunately, STAAR LABS is only able to ship to locations in the United States.

5. Tracking:

Once your order is shipped, a tracking number will be provided via email. You can monitor your package's progress using this number.

6. Shipping Issues:

If your order doesn't arrive within the expected time frame or arrives damaged, contact our support team at [info@staarlabs.com](mailto:info@staarlabs.com).

Returns Policy

1. Return Period:

Unused items can be returned within 30 days of the purchase date.

2. Eligibility:

To be eligible for a return:

- The product must be unused and in the same condition received.

- Original packaging should be intact.

- A receipt or proof of purchase is required.

3. Non-Returnable Items:

4. Refunds:

Once your return is received and inspected, an email notification regarding the approval or rejection of the refund will be sent. If approved, the refund will be processed, and a credit will be applied to the original method of payment within 14 business days.

5. Exchanges:

We only replace items if they are defective or damaged upon arrival. For exchanges, email
our support team.

6. Shipping Returns:

Return your item to the address provided by our support team. You'll be responsible for the shipping costs for returning the item. Shipping costs are non-refundable.

7. Return Assistance:

For help or more information regarding returns, please contact our support team at [info@staarlabs.com](mailto:info@staarlabs.com).

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For further queries related to shipping or returns, feel free to reach out to STAAR LABS' customer service. Your satisfaction remains our top priority.

RETURN

We guarantee the quality, purity and potency of our products through their expiration date. Returns must be made within 30 days from receipt and require preauthorization. Any claims of shortage or damage must be made within 7 days of receiving the package. Authorized returns must be received within 14 days of authorization. All returns will be credited upon receipt and are subject to a 15% processing fee and cost of shipping.

Returns Policy

When you receive your item, you must check it as soon as possible following receipt and always before use. You have 14 days to return your order under our 14-day return period policy, which starts on the day after you received the item. It’s so simple, please follow the steps set out below (please see the section headed ""Returns and Refunds"") All items must be returned unused and in the original packaging as they were in when received by you. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. please ensure that any security seals or tags are still intact.

Wrong item received. We apologize if you have received the wrong item by mistake. This is not common, and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

Damaged or faulty items. Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.

Item not received. We apologize if you have not received your item. This is not common, and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.

To return your item Contact us through your account via our online message center. You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then provide you with a unique returns authorization number and will confirm the address you need to return the item to please package the item securely and include inside the package your order number, name and address. Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit If you request a replacement and the product is no longer available, we will process the refund back to the original method of payment used to purchase the item. Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products.

What we’ll do next. All products returned to us are checked by our Returns Department. If you are entitled to a refund, then we will refund the price of your item. Returns are usually processed within 7 working days of receipt of a canceled order, and at the latest within 30 days of receipt. We will refund the original method of payment used to purchase the item.

Return of replacement products. If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.

Cost of returning items. Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

Complaints. If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologize. We want to resolve the matter. Please contact our customer service representatives through your account via our online message center.