Privacy policy

PRIVACY POLICY

Last Updated: March 2, 2026

STAAR LABS (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.staarlabs.com (the “Website”) or purchase our products.

By using the Website, you consent to the practices described below.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

A. Information You Provide Directly

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely by third parties)
  • Order history
  • Account login credentials

B. Automatically Collected Information

When you visit the Website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on pages
  • Referring URLs
  • Cookies and tracking technologies

C. Subscription Information

If you enroll in a subscription:

  • Billing frequency
  • Renewal dates
  • Payment authorization status

2. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Process and fulfill orders
  • Manage subscriptions
  • Provide customer support
  • Communicate about orders and products
  • Send marketing emails (if opted in)
  • Improve Website performance
  • Prevent fraud
  • Comply with legal obligations

We do not sell your personal information.

3. PAYMENT INFORMATION

Payment information is processed by secure third-party payment processors (e.g., Shopify Payments, Stripe, Shop Pay).

We do not store full credit card numbers.

Payment processors operate under their own privacy policies.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable core Website functionality
  • Remember preferences
  • Analyze traffic
  • Measure marketing performance

You may disable cookies through your browser settings.

Disabling cookies may affect Website functionality.

5. EMAIL & MARKETING COMMUNICATIONS

If you subscribe to our newsletter or marketing communications:

  • You may receive promotional emails.
  • You may unsubscribe at any time using the link in the email.

We comply with the CAN-SPAM Act.

We do not send unsolicited marketing communications.

6. CALIFORNIA PRIVACY RIGHTS (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Request access to personal information we collect
  • Request deletion of your personal information
  • Correct inaccurate personal information
  • Opt out of sale or sharing (we do not sell personal information)
  • Limit use of sensitive personal information

To exercise these rights, contact:

info@staarlabs.com

We will verify your identity before processing your request.

We will not discriminate against you for exercising your privacy rights.

7. DATA RETENTION

We retain personal information:

  • As long as necessary to fulfill orders
  • To comply with tax and accounting laws
  • To manage subscriptions
  • To resolve disputes

Retention periods vary depending on the type of data and legal requirements.

8. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information.

However, no system is completely secure.

You provide information at your own risk.

9. THIRD-PARTY SERVICES

We may use third-party service providers for:

  • Payment processing
  • Shipping fulfillment
  • Email marketing
  • Subscription management
  • Analytics
  • Fraud prevention

These providers have access to information necessary to perform services but are not permitted to use it for other purposes.

10. CHILDREN’S PRIVACY

This Website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

11. HEALTH INFORMATION DISCLAIMER

While we provide educational content related to metabolic health, we do not collect protected health information (PHI) as defined under HIPAA.

Any information you voluntarily provide through contact forms is not considered medical advice and does not create a provider-patient relationship.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Changes become effective when posted on the Website.

Continued use of the Website constitutes acceptance of the updated policy.

13. CONTACT US

For privacy-related inquiries:

STAAR LABS
info@staarlabs.com
www.staarlabs.com